No, pairing will occur provided the Wi-Fi router signal is available. If you are unable to pair, move your smartphone with the Connect APP along with the device closer to the router to ensure adequate connectivity. Once you have finished pairing you can install the Connect device to your desired location.
Check out our ‘Troubleshoot Adding Devices’ video in the Resources and Downloads section.
If the Connect device is paired by another user, that device will be removed from your list on the app. For security reasons some devices like Cameras, Doorbells etc may need an Unbind request before another user can pair to it.
First download the Connect SmartHome APP from the Apple APP Store or the Google Play Store. Once installed open the APP and create a new account. You can now start adding devices to your APP using the ‘+’ icon.
Check out our Quick Guide ‘Getting Started with Connect SmartHome’ video in the Resources and Downloads section.
To control multiple products, such as a light you can create groups using a scene.
Check out our Quick Guide ‘Creating Scenes’ video in the Resources and Downloads section.
Method 1: For limited functionality you can share an already-paired device to another Connect user’s account. You can share devices individually by tapping the ‘SETTINGS/EDIT’ icon in the top right of the device control screen then scrolling down and selecting ‘Share Device’.
Method 2: For full functionality you can simply log in to your account on multiple APPS so that another user will have access to your account and all installed devices, scenarios and controls.
Check out the ‘Add Family and Share Device’ video in the Resources and Downloads section.
No, the Connect SmartHome APP has been designed as a functional tool so the layout for the APP is configured to work in Portrait mode only. However, some devices such as ‘Cameras’ are able to show the video feed in Landscape mode when viewing in full screen.
Yes, but the Connect app is not optimised for a tablet and may not display correctly. For best experience we recommend using the Connect SmartHome APP with a smartphone.
If you forget your password, tap ‘Forgot Password‘ on the login screen. Type in the email address or mobile phone number linked to your account, and a verification code will be sent to you. Enter this code into the app and follow the prompts to reset your password.
When new updates are available you will be prompted to install the update from within the APP. We recommend keeping both the device firmware and the Connect app up to date to ensure you have access to the latest features and bug fixes.
No, Connect devices currently don’t support 5GHz wireless connection.
By default, a Telstra Smart Modem has the same network name for its 2.4 GHz and 5.0 GHz networks, which can make it hard for smart products to distinguish between the two.
To fix this problem:
No. You won’t be able to control any Connect devices unless they are connected to a router with an active internet connection.
Once your devices have been setup you can control them from anywhere using your smart phone, without being connected to or near the same router that controls your devices. However, it’s important that the actual devices remain in proximity to the router they are connected to.
Try restarting the router or the Connect device, allowing a few minutes for the connection to be re-established. If it’s still not working, and you are certain that internet connectivity is available, you can re-pair the device following the same instructions from initial pairing.
Yes. You will need to reconnect all your devices to your new router. Please follow the initial pairing instructions. Any scenes/automations that were created will need to have the devices readded or you will need to create new scenes/automations.
Yes. If the non-smart device has a physical switch turn this to the ON position and plug it into the Connect outlet. With the Connect outlet paired to the APP you should now be able to control power to the outlet ON/OFF, which will in-turn control power to the plugged in non-smart device.
Some products in the range can be used outdoors. Please refer to the specific product instructions for information on outdoor use and IP ratings.
No. There is currently no support for IFTTT or ZigBee.
Yes, but you will need to link your Google Home account with your Connect account. Some devices and commands can be voice controlled immediately while some more advanced functions you will need to use the Connect App to create Scenes and Automation.
Check out our Quick Guides ‘Linking Connect and Google Apps’ and ‘Linking Connect and Alexa Apps’ videos in the Resources and Downloads section.
Your Connect devices do not need to be in the same room or on the same network as Google Home or Amazon Alexa. Provided your Connect devices and Google Home or Amazon Alexa all have an internet connection, the devices can be controlled.